Privacy policy

Velaro ("we", "us", "our") operates shopvelaro.com. This policy explains what personal information we collect and how we use it.

Information we collect
When you place an order, we collect the information needed to process it: your name, shipping and billing address, email address, phone number (if provided) and payment details. Payment is processed securely by Shopify and our payment providers; we do not store your full card details. If you contact us, we collect the information you provide in that message.

How we use your information
We use your information to process, fulfill and ship your order, send order and shipping updates, respond to your questions, prevent fraud, and improve our store. We do not sell your personal information for money.

Cookies, analytics and advertising
Our store uses cookies to keep your cart working and remember your preferences. We use Google Analytics to understand how visitors use our site, and advertising tools such as Google Ads to show and measure our ads. These services may collect information such as your browser type, pages visited and general location. We also use Microsoft Clarity, an analytics service provided by Microsoft, to understand how visitors use our site. Clarity records how you interact with our pages, such as clicks, taps, scrolling and mouse movement, and creates session replays and heatmaps. It may collect information such as your device type, browser, approximate location and the pages you visit, and it uses cookies. We use this information only to improve our store and do not use it to identify you personally. Microsoft processes this data under the Microsoft Privacy Statement (privacy.microsoft.com/privacystatement). You can manage cookies in your browser settings and opt out of targeted advertising on our Your Privacy Choices page.

Who we share information with
We share information only with the service providers that help us run our store, such as Shopify (our e-commerce platform), payment processors, our suppliers and shipping carriers (to deliver your order), and Google (analytics and advertising) and Microsoft (site analytics), and only as needed to provide their services to us.

Your rights
You can request a copy of the personal information we hold about you, or ask us to correct or delete it, by emailing shop.at.velaro@gmail.com. We will respond within 30 days.

Data retention
We keep order information for as long as needed to fulfill the order and meet our legal, tax and accounting obligations.

Changes
We may update this policy from time to time. The version posted here is always the current one.

Contact
Questions about this policy can be sent to shop.at.velaro@gmail.com.
Velaro · Miami, Florida, USA